General

What is IDBI Delight?
IDBI is our endeavor to reward our eminent customers for choosing to pay for products & services with IDBI BANK Credit Cards. We are delighted to open a world of privileges to our distinguished customers for their continued patronage. The members of IDBI BANK Delight program can avail of exciting offers and enjoy the wide spectrum of privileges.
What are the benefits of IDBI Delight program?

The program awards you IDBI Points for spending with your IDBI BANK Credit Card. IDBI Point accrual structure for different Credit Cards is as follows:

Credit Card Points per Spend Welcome Bonus* Birthday Month
Royale 3 Points per Rs. 100 Spent
Within 30 days of card issuance 750 Points
Within 31 to 90 days of card issuance 400 Points
2X Points
Euphoria 3 Points per Rs. 100 Spent 2X Points on Travel related spends
Within 60 days of card issuance 4000 Points
   
2X Points**
Aspire 2 Points per Rs. 150 Spent
Within 30 days of card issuance 500 Points
Within 31 to 90 days of card issuance 300 Points
2X Points
Imperium 2 Points per Rs. 150 Spent
Within 30 days of card issuance 500 Points
Within 31 to 90 days of card issuance 300 Points
2X Points

*On first transaction of worth Rs 1500/-
**Not applicable on Travel related spends viz. Hotel/ Airline/ Train/ Bus Bookings etc.

You can spend on shopping, dining, watching movies, paying bills and more with your IDBI Bank Credit Cards to earn Delight Points.

The accumulated Delight Points can be redeemed to get products & services from a wide range of categories such as apparel, electronics, jewellery, home décor, kitchen appliances, movie tickets, air tickets, mobile/DTH recharge, gift cards, cash back & more.

How do I become an IDBI Delight member?

The membership of this program will be extended only to customers of select IDBI BANK Credit Cards. The members of program can view the details of their IDBI Points and redeem them by visiting https://idbidelight.com/.

How do I activate my IDBI Delight account?

To activate your account, go to the ‘First Time User’ option. Provide your IDBI BANK Credit Card number, enter one-time-password (OTP) received on your registered mobile number, verify personal details and start redeeming.

Can I join IDBI Delight if I live outside India but I am an Indian citizen?
As long as you have a valid IDBI BANK Credit Card, you can join IDBI.
Is IDBI Delight open for Non- Indian citizens?
Yes, if you hold a valid IDBI BANK Credit Card, you automatically become a member of IDBI program.
What is the postal address to write to IDBI Delight?
IDBI BANK Credit Cards Division, Sarju House, Plot 90, Road 7, Street 15, Opp ESI office, MIDC, Andheri (E), Mumbai -400093
What is the IDBI Delight session logout time?
The session logout time is 15 minutes.

My account

How can I check my IDBI Delight Points?
Please visit the ‘My Account’ page to check your IDBI Points. Your IDBI Points also appear on the top left corner of the web pages after you have logged in.
What is the Customer Care number for IDBI Delight?

The IDBI Rewardz Customer Care number is 1800-208-1947.

What if I am not able to log in?

If you are not able to log in, please follow these simple steps:

  • Refresh the web page by either hitting the F5 key or the refresh button on the tools menu.
  • If you do not get the web page again, press CTRL+ F5 and try again.
  • If you are still not getting the web page, please make sure the web address or URL is https://idbidelight.com/ and your internet connection is working.
I'm receiving a ‘Page Unavailable’ message when trying to activate. What should I do?
Please refresh your page and check your internet connection.
I've forgotten my password, what do I do?

Click on the ‘Forgot Password’ link and enter your User ID. Your password reset link would be sent to your registered e-mail account.

How do I change my password?

Log on to your account and click on the “Change Password” link. You can change your password then and there. Keep your old password handy and do not forget to reconfirm the new password.

Accruals

How do I earn Delight Points?

Delight Points will be given for all spends done using IDBI Credit Cards with the exception of the following:

  • Financial Institutions-Manual Cash Disbursements
  • Financial Institutions-Automated Cash Disbursements
  • Securities-Brokers/Dealers
  • Insurance Sales, Underwriting, and Premiums
  • Court Costs including Alimony and Child Support
  • Fines
  • Tax Payments
  • Government Services-not elsewhere classified
  • Intra-Government Purchases-Government Only
  • Insurance Sales, Underwriting, and Premiums
  • Passenger Railways*
  • Direct Marketing-Insurance Services
  • Service Stations ( with and without Ancillary Service)
  • Automated fuel dispensers
  • Petroleum and Petroleum Products
  • Fuel Dealers - Coal fuel Oil , Liquefied petroleum goods.

*Delight Points are awarded to Euphoria Credit card Customers for transaction performed on Passenger railway.

Points will be given as per the table below:

Credit Card Points per Spend Welcome Bonus* Birthday Month
Royale 3 Points per Rs. 100 Spent
Within 30 days of card issuance 750 Points
Within 31 to 90 days of card issuance 400 Points
2X Points
Euphoria 3 Points per Rs. 100 Spent 2X Points on Travel related spend
Within 60 days of card issuance 4000 Points
   
2X Points**
Aspire 2 Points per Rs. 150 Spent
Within 30 days of card issuance 500 Points
Within 31 to 90 days of card issuance 300 Points
2X Points
Imperium 2 Points per Rs. 150 Spent
Within 30 days of card issuance 500 Points
Within 31 to 90 days of card issuance 300 Points
2X Points
Credit Card Points per Spend Winning Delight Bonus Birthday Month
Winnings RuPay Card 2 Points per Rs. 100 spent 500 Winning Delight Points for every customer making a minimum of 5 transactions of greater than Rs. 1000 each, per billing cycle (21st of every month to 20th of the next) 2X Points

*On first transaction of worth Rs 1500/-
**Not applicable on Travel related spends viz. Hotel/ Airline/ Train/ Bus Bookings etc.

Where can I earn IDBI Delight Points?
You can earn Delight Points by making payments using your IDBI BANK Credit Cards.
What is the validity period of Delight Points?

Delight Points awarded by the bank are valid for a period of 36 months or 3 years excluding the month of accrual. Additional points earned at Partner Stores are valid for a period of 12 months or 1 year excluding the month of accrual.

What is the value of 1 IDBI Delight Point?

Value of 1 Delight Point = Rs. 0.25

Redemption

How do I redeem my IDBI Delight Points?

You can redeem your IDBI Points for a wide range of products across categories such as apparel, electronics, jewellery, home décor, kitchen appliances and for services such as movie tickets, air tickets, mobile/DTH recharge, gift cards, cash back & more.

To redeem log on to https://idbidelight.com/ or call IDBI customer care at 1800-208-1947. (Operational days & hours: Monday To Saturday (9 AM to 6 PM)).

You can also redeem your points at Max Get More merchant outlets.

Why haven’t I received my reward yet?
Please see the date mentioned on the copy of the Redemption Receipt. All rewards will reach you within the delivery time specified on the website. If it has exceeded 5 days since the date mentioned on your Redemption Receipt copy, please call IDBI customer care at 1800-208-1947.
Can I combine IDBI Delight Points and cash for redemption?
Yes, you can combine Delight Points and make online payments of residual amount for redemption.
My computer/ the website/ the application stopped working crashed just when I was redeeming Delight Points?
Please restart your computer/ Log in to web page and check my request page. If the redemption request is complete, it will reflect under My Account.
Do I need any minimum number of IDBI Delight Points for redemption?

You must have a minimum of 1000 IDBI Points in your account for first redemption.

You can redeem as many IDBI Points as you want for products and services on https://idbidelight.com/ and ‘Max Get More partner’ outlets.

Do I need to log onto my account to redeem my Delight Points?

To redeem your IDBI Points on https://idbidelight.com/, you need to register yourself on the portal and log in.

You can also redeem your points at Max Get More Merchant stores. Please click here to get a complete list of such stores.

Why are there extra charges applied to the merchandise ordered by me?
The extra charge applied when merchandise is ordered is towards the shipping charges from partner outlet to your delivery address.

Flight Booking

Can I book both international and domestic flights?
Yes, you can book domestic as well as international flights on https://idbidelight.com/.
Can I redeem IDBI Delight Points for more than one passenger?
Yes, you can redeem IDBI Points for up to 6 passengers at any given point of time.
Can I book tickets for infants on IDBI Delight?
Yes, you can book one infant per adult on IDBI. The age of infant must be below 24 months on the date of travel. Make sure you carry valid proof–of–age documents at the time of check-in. The infant is not awarded a seat on the flight and has to travel with the accompanying adult.
What’s an e–ticket?
An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that replaces the hassles of a paper ticket. When you purchase an e–ticket, we email it to you within 30 minutes of your booking. Simply print it out and bring it with you – along with a valid photo ID – to the airline counter when checking in for your flight.
I entered my payment details and hit submit – and all I got was a blank screen! I got charged but don’t have an e–ticket. What now?
We’re really sorry for the inconvenience. In some rare cases, we do not receive the response from the payment gateway on confirmation of payment. In such cases, we would automatically refund the amount charged to your credit card within 15 days. We suggest that in such cases, you book your trip again.
I did a search for flight tickets and selected my flight. However, after providing the passenger details, I see that the fares have increased. Why?
The airline fares are dynamic in nature and are based on availability of the seats on the particular flight. There are always chances that the seats selected by you may get sold till the time you complete your booking. Therefore, to minimize the chances of booking failures, we check the availability of the seats before you proceed with the payment. If you find that the fare has increased at this step, you have the option of going ahead with the booking or refreshing the search.
How do I know my reservation was booked?
We’ll send you an SMS (to Indian numbers only) and an e-mail to confirm your flight booking.
Can I redeem IDBI Delight Points to gift an Airline ticket(s)?
Yes, you can easily gift airline tickets to friends / family. However, you need to make the booking in the name of passenger(s) who would be travelling. Please note that air tickets are non - transferable.
What is the minimum time frame within which I need to redeem before I fly?
There is no minimum time frame for redeeming your IDBI Points. You may also redeem your IDBI Points for a flight departing on the same day.
How do I get a boarding pass for an e–ticket?

You can check-in in three ways. Some of the airlines provide a web check-in facility, where you can select your seat and print your boarding pass online. If you use this facility, you will have to approach the check-in counter to drop your baggage.

You can also check-in using Tele check-in service provided by some of the airlines. In such cases, you will have to present your ticket and ID proof at Airline check-in counter for issuance of boarding card and for baggage drop.

Alternatively, you can check-in physically at the airport counters of the airline by presenting your ticket and ID proof.

Do I have to show my e–ticket confirmation email at the airline check–in counter?
Yes, you do. Some airports don’t allow you to enter without a printout of your e–ticket, so be sure to carry one with you. If you’ve forgotten to carry your e–ticket printout, you can contact the airline ticketing counters at the airport to issue a duplicate itinerary receipt.
Do you issue paper tickets?
No, we do not issue paper tickets.
Do I have to show ID proof at the time of check–in?
Yes. The airline and airport authorities may or may not check your ID proof but we strongly recommend that you carry a government–issued photo–id proof with you whenever you fly.
How do I find out my baggage limit?
Please contact the airline directly or visit their website for accurate details regarding baggage limit.
I’ve booked my tickets but need to add my child’s tickets to my booking. How do I do it?
Sorry! We do not allow child below 12 years to be booked individually. Please contact your airline to create the booking of child directly with them.
I misspelled my name while booking a ticket. How do I get it changed?
You can call us to check if the airline you’ve booked with entertains change–of–name requests. Most of them do, and we can pass on your request. However, if the airline doesn’t allow it, you’ll have to cancel and re–book the ticket.
I selected the wrong prefix (Mr. /Mrs.) to a passenger’s name while booking. How can I get this changed?
Just call IDBI Customer Care at 1800-208-1947 and provide your Booking Reference No. We’ll find out if your airline supports title change and if it does, we’ll pass on your details to them. If the airline doesn’t allow title change, you’ll have to cancel and then re–book the ticket with the correct title.
I’m taking a connecting flight. Will I need to change terminals?

In most cases, you will need to change terminals in order to board your connecting flight. Often the terminals are quite distant from each other and you’ll need to set aside some extra time to walk from one terminal to another.

Please make it a point to enquire about your terminal as soon as you arrive at the airport, since gate numbers and terminals can change at the last moment.

In that case I’m worried that I won’t have enough time and miss my connecting flight?
If you’re concerned that you may not have enough time between your flights, please contact IDBI Customer Care at 1800-208-1947. They’ll tell you the duration of your transit and how long it will take you to go from one terminal to another.
Can I book international tickets for infants on IDBI Delight?

Yes, you can book tickets for infants and children on IDBI. However, we do not yet book tickets for unaccompanied minors. When booking international flights for infants, please keep these points in mind:

Every passenger (including infants and minors) requires a valid passport. Infants and children must be accompanied by an adult at least 18 years old. You can book no more than one infant (under 2 years) per adult. But one adult can fly with a child and an infant.

The infant must be under 24 months of age while travelling the outbound sector to qualify for an infant fare.

Can I book a seat on an international flight for an infant?
As a child under 2 years of age does not legally require a seat to fly, it’s really up to you to decide whether the infant should have a seat or no. Which is the reason why the cost of a ticket for an infant is different from the cost of a ticket for a child who is more than 2 years old (children over the age of 2, however, must have their own seat). To book a seat for an infant, please select child at the time of search and the cost will be provided.
How much baggage can I carry?
Cabin and checked-in baggage limit varies from airline to airline. Some airlines have baggage weight restrictions and others have a specific number of pieces permitted. Please note that restrictions on baggage apply to both checked–in bags as well as cabin baggage. Often, you’ll be asked to pay for any checked–in luggage that exceeds the weight permitted. Cabin luggage that exceeds the weight limit is not permitted and will have to be checked in. Please check with your airline.
Can I book a special meal through IDBI Delight program?
Sorry, IDBI website currently does not support this feature. Please contact the airline directly.
Can IDBI Delight program arrange for wheelchairs?
Sorry, IDBI website currently does not support this feature. Please contact the airline directly.
How can I cancel my redemption for the flight ticket?
Cancellations are not permitted for flights redeemed through IDBI Points only.
What happens if my flight is cancelled or delayed?
You will need to check with the airline with which you have booked your seat(s). Delays/cancellations are governed by the respective airline policies.

Bus Booking

Can I redeem IDBI Delight Points for more than one passenger?
Yes, you can redeem IDBI Points for up to 6 passengers at any given time.
Can I redeem IDBI Delight Points to gift a Bus ticket(s)?
Yes, you can easily gift bus tickets to friends / family. However, you need to make the booking in the name of the passenger(s) who would be travelling. Bus tickets are non - transferable.
Is there a minimum time frame within which I need to redeem and book before the journey?
No, you can book any time before your journey. However it is advisable to plan your reservation at least 24 hours prior to departure.
Can I cancel/modify my booking for the bus ticket?
Once booked, the bus tickets are non-refundable, non-changeable, and non-transferable.
If my bus is not operating or is delayed, what do I do?
You need to check with the bus operator with whom you have booked your seat(s). Delays/cancellations are governed by the respective bus operator policies.
How can I get my bus tickets when if I buy them using my IDBI Delight Points?
After completion of your transaction, you can directly print your tickets by clicking on the 'Print Ticket' link provided on the 'Redemption Request Confirmation' page. Please carry this print-out in person when travelling; also please ensure that you carry a valid photo ID, which states your Date of Birth as provided while making the booking request on the internet.
Will I be eligible for any refunds should I miss the bus?
No, you will not be eligible for any refund in this case.
How much luggage can I carry? What is my luggage allowance?

The luggage restrictions vary from operator to operator. On an average 20 kg per person is the usual allowance. Luggage being carried for commercial purposes will be charged separately.

Movie Tickets

Can I choose my seat at the cinema?
Yes, this is one of the most important features that we offer. You have the choice of re-selecting/changing your seats at every step of the transaction till the time you make a payment.
How many tickets can I book in one transaction?
You are permitted to book a maximum of 10 tickets per transaction of the cinema screen.
How can I confirm whether my tickets have been booked?
Once a booking is confirmed, you will receive an e-mail and an SMS stating the same.
I accidentally booked my tickets for today instead of tomorrow, can you change the tickets?
No, it is not possible to replace or refund tickets once they have been booked.
Can I change my seat(s)?
No, it is not possible to change your seat(s) once they have been booked and confirmed.
Can I change the show time that I have booked for?
No, it is not possible to change your tickets for different show timing once they have been booked and confirmed.
Can we cancel or replace our tickets?
No, as per government regulations, once a ticket has been paid for, it is deemed as sold, and therefore cannot now be replaced or cancelled.
How long before the show can I redeem my IDBI Delight Points to get movie tickets?
You must redeem your points at least 4 hours before the show timing. For e.g., should you wish to go for a movie show at 11pm on the 15th of April, you must redeem your points and make your booking request at least by 7 pm on the 15th of April.
How will I get my tickets?
Once your booking is confirmed, you will be required to take a printout of your booking confirmation and carry it with you to the box office at the cinema. Your tickets will be at the box office, and on request, they will be handed over to you.

Merchandise

How many days will it take to get my reward merchandise delivered?
Your reward merchandise will be delivered within 15 working days.
What if the product reaches my mentioned delivery address when I was away or not available?
Should this occur, we will attempt to deliver the product on the next business day once again. Kindly assure your availability.
What should I do if I want to change my delivery address?
Please call our Customer Care at 1800-208-1947 in order to get the delivery address changed. This change of address will only be possible if you request for it at the end of the same business day on which you have placed your redemption request.
What should I do if the reward merchandise delivered to me is not what I had ordered for?
In that case, please call and report the same to Customer Care on 1800-208-1947 within one business day of the delivery of the product.
What should I do if the reward merchandise is found to be damaged or defective?
In such a scenario, we request you to please call Customer Care on 1800-208-1947 within one business day from the delivery of the product and report the same. We will replace the article.
What should I do if I ordered the wrong item?
Please call our Customer Care on 1800-208-1947 before your redemption request is processed in order to change or cancel your redemption order.
How do I track the status of my delivery?
You may have received an AWB tracking number to track your package. However, if your number is registered for DND, then the message might not be delivered to you. You can write to membersupport@IDBIDelight.com or call on 1800-208-1947 to track the status of your delivery.
How do I return or exchange the merchandise that has been delivered to me?
In such a scenario, we request you to please call Customer Care on 1800-208-1947 within one business day from date of delivery and report the same. We will replace the article.

Mobile/DTH Recharge

Is Mobile/DTH Recharge offered on IDBI Delight Online Portal?
Yes, IDBI allows its customers to recharge their pre-paid mobile phones or their DTH accounts using their Delight Points.
Why if my recharge request is not going through?
A request can be invalid on account of the following reasons:
  • Invalid subscriber ID/mobile number
  • Post-paid mobile number where pre-paid is required
  • Subscriber ID/mobile number which does not pertain to the list of mentioned operators.
  • Incorrect/unacceptable recharge value
What if I do not get any confirmation message from the operator?
Once the recharge is completed, you will receive a confirmation message from the operator as well as a mail from https://idbidelight.com/. In case of non-receipt of confirmation message, please check the talk-time/viewing limit of your mobile phone service. If the account balance does not increase, please contact our customer service desk on 1800-208-1947 with the details of mobile number, time & date of recharge, recharge amount & the Order ID mentioned on your receipt. You can register a complaint with our customer service desk on 1800-208-1947 within 15 days from the date of your recharge. No complaint can be registered after 15 days.

Hotel Booking

Can additional guests stay in a room?

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.

Our children will be traveling with us – do they stay for free?
When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of persons in your search.
How do I know if my booking was successful?
We’ll send you an email and SMS confirmation for your hotel booking.
Do I need to confirm my booking?
No, you don’t. You can also contact the hotel directly if you prefer. However, it may take up to 12 hours for the booking to reflect at the hotel.
What if I don’t get a confirmation at the time of booking?
If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within 30 minutes, let us know at membersupport@IDBIDelight.com or contact IDBI customer Care at 1800-208-1947 and we’ll send you your confirmation details.
I did not get an email confirmation. What do I do?
If you don’t receive an email after making a reservation, it could be that we have your wrong email id in our system or your Internet Service Provider blocked the email assuming that it was spam. Check your spam folder and add our email address noreply@idbidelight.com – to your address book so that it doesn’t get filtered out next time. In the meantime, contact IDBI customer Care at 1800-208-1947 so we can send you an e-mail confirmation. Please keep the following information ready so that our Customer Care executive can assist you.
  • The name with which the reservation was made
  • The hotel name and location (city)
  • The check–in/check–out dates
How long will it take for the hotel to get my booking information?
The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day.
What is my hotel’s check–in time?
Typically, the hotel check–in time is after 2:00 pm (local time). Check with your specific hotel for its exact check–in time.
Will the hotel hold my room if I’m arriving late?
Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.
What if I’m going to arrive early?
If you know you’re going to arrive early at your hotel, contact our Customer Support Team. We’ll do our best to accommodate your request, but it’s ultimately subject to the terms and conditions of the hotel.
How do I get a receipt or invoice for my hotel booking?

Log in to your IDBI Account with your User ID and password. Once you successfully login, go to “Transaction History” under “My Account” to view all your upcoming and completed trips. You can view/print your receipt by clicking on Booking Ref No.

In case you do not want to log in, please contact IDBI customer Care at 1800-208-1947 so we can send you the receipt. You will need to provide your Booking ID and your email address given at the time of booking to retrieve your booking details.

How do I cancel my hotel booking?
Hotel cancellations are not permitted for bookings made through IDBI Points.
How do I modify a hotel booking?
IDBI treats modification of Hotel bookings as cancellation with a new booking. You’ll have to cancel your existing booking and make a new one. Please contact IDBI Customer Care at 1800-208-1947 for more details.